Terms of Sale for Bookstores

  • 100% returns are are permitted up to 360 days of invoice.
  • Books must be in new/saleable condition in their original shrinkwrap.
  • If shrinkwrapped, return same. A 5% penalty will be deducted if shrinkwrap is torn or if books are not returned shrinkwrapped.
  • A 15% penalty will be deducted if books are not in saleable condition, but can be used as samples. This is at our discretion.
  • All items not eligible for credit must be call-tagged within 30 days of the credit memo issue date.
  • Please contact us by phone (800-322-2665) or fax (503-625-4434) prior to returning books. You will be issued a return authorization number upon approval.
  • Defective copies must be noted on the return request. Please indicate what the defect is.
  • Each shipment must include a copy of the invoice and the return authorization.
  • Each carton must have the return authorization number on it or the package will be refused.
  • All returns must be shipped prepaid, unless prior arrangements have been made.
  • No cash refunds.
  • Credits do not expire.